Welcome to Digitizing Outlet! These Terms & Conditions outline the rules and guidelines for using our website and services. By accessing or using our website, placing an order, or engaging with our services, you agree to comply with and be bound by these terms. Please read them carefully before proceeding.
1. Acceptance of Terms
By using our website or services, you confirm that you are at least 18 years old or have the consent of a legal guardian. You also agree to abide by these Terms & Conditions, as well as any additional policies or guidelines referenced herein.
2. Services Offered
Digitizing Outlet provides custom digitizing, embroidery, and personalized merchandise services, including but not limited to:
- Custom patches (chenille, embroidered, PVC, sublimated, leather, woven, etc.)
- Embroidered designs for apparel and accessories
- Personalized merchandise (keychains, challenge coins, enamel pins, socks, etc.)
- Digitizing services for embroidery machines
All services are subject to availability and may vary based on your location and specific requirements.
3. Order Placement & Payment
- Order Confirmation: Once you place an order, you will receive an order confirmation via email. This confirmation does not signify acceptance of your order but confirms that we have received it.
- Payment: Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as specified on our website.
- Pricing: All prices are listed in [currency] and are subject to change without notice. Additional charges, such as taxes or shipping fees, will be clearly displayed during checkout.
4. Cancellations & Refunds
- Cancellations: Orders can only be canceled within 24 hours of placement. Once production has begun, cancellations are not permitted.
- Refunds: Refunds are issued at our discretion and are subject to the following conditions:
- If the product is defective or damaged, we will offer a replacement or refund.
- If the error is on our part (e.g., incorrect design or product), we will provide a refund or redo the order at no additional cost.
- Refunds are not available for changes of mind or incorrect orders placed by the customer.
5. Shipping & Delivery
- Shipping Times: Estimated delivery times are provided during checkout and are subject to change based on production timelines and shipping carrier availability.
- Shipping Costs: Shipping fees are calculated based on the destination, weight, and size of the order.
- Delivery Issues: If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
6. Intellectual Property
- Design Ownership: By submitting artwork or designs, you confirm that you own the rights to the content or have obtained the necessary permissions. Digitizing Outlet is not responsible for any copyright or trademark violations.
- Usage Rights: We reserve the right to use completed designs for promotional purposes unless otherwise agreed in writing.
7. Limitation of Liability
Digitizing Outlet is not liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products. Our liability is limited to the total amount paid for the specific order in question.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these terms will be resolved in the courts of [Your Country/State].
